Files and storage

File bytes are metered per organization, not per user. Job photos, documents, signatures, and the organization logo consume the same plan storage pool. Check usage under Settings → Storage alongside your plan’s included storage (for example 5 GB on Starter, 20 GB on Professional, 250 GB on Business).

Objects live in private S3-compatible storage. PostgreSQL stores metadata only. Downloads use short-lived authorized URLs or streamed content after tenant checks — never public bucket browsing.

Practical per-file caps are approximately 10 MB for documents, 8 MB for photos, and 2 MB for the organization logo. Uploads also require an allowed MIME type and magic-byte validation; extension alone is not trusted. Executables are rejected.

Organization logo upload additionally requires the CUSTOM_BRANDING plan feature (Professional and above, including Professional trial entitlement).

Before submit, uploaders or editors may delete photos/documents as allowed. After submit or approval, evidence locks. Signatures are not casually removed from the Files UI. Active subscription write access is required for new uploads.