Documentation / Files & storage
When storage limit is reached
What happens when the organization quota is full, how to free space, and when to request a plan change.
What you will see
#When confirmed storage plus the incoming upload would exceed maxStorageBytes for the plan, uploads fail. Create/edit of job evidence and logo changes that need bytes will not succeed until usage drops or the plan limit increases.
Settings → Storage shows included bytes versus used bytes so owners can see how close the workspace is to the ceiling before a field crew hits an error on site.
Free space or raise the limit
#Remove deletable pre-submit files where policy allows. Do not expect to delete locked post-approval evidence casually — that history is intentional. Reducing unused drafts and oversized documents before submit helps keep the quota healthy.
If the company legitimately needs more room, request a plan change (for example Starter → Professional, or Professional → Business) through Plan & Subscription. FieldKeel activates plan changes manually; there is no in-app card checkout.
When it is not the quota
#Upload failures also happen when the workspace is read-only after trial expiry, when a single file exceeds ~10 MB / 8 MB / 2 MB guidance, when MIME validation fails, or when the user lacks job access. Check those causes before ordering more storage.